If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Our waitress brought our glasses of sparkling but insisted on pouring the first cup of tea which got cold while we were drinking wine. Room types may vary. I am very sorry to read your comments about your recent High Tea with us. Step back to genteel times with a High Tea experience at the Chateau Tongariro Hotel. The food this time was very disappointing- tiny scones and cakes which looked and tasted tired or stale. Chateau Tongariro Hotel: High Tea - See 2,636 traveller reviews, 1,460 candid photos, and great deals for Whakapapa, New Zealand, at Tripadvisor. The problem was that it took 45 minutes to be served. Had the most AMAZING start to our day with a High Tea at the Chateau. Something different to spoil ourselves with and it was well worth it! With a specially curated new menu launched in June 2020, you will enjoy traditional scones, delicate finger sandwiches, sweet treats and freshly brewed gourmet Dilmah teas or barista coffee in the opulent Ruapehu Lounge. It was a pleasure to be served by them.There are walks right from the hotel that are very good. We turned the heater up to maximum but sitting in the room was not comfortable.We booked the celebration package which included dinner and breakfast. Do not miss the opportunity to visit.We had afternoon high tea which was fabulous . If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. I have had a lovely high tea 2 years ago so was looking forward to another. The last thing we want is to make you feel disappointed and I am sorry the stay was not up to expectations. Highly recommend this AAAAAAA+++++++, Ask reneewip about Chateau Tongariro Hotel. The food this time was very disappointing- tiny scones and cakes which looked and tasted tired or stale. We will look forward to welcome you back soon.Kind regards,Abhishek KokjeDuty ManagerE: dm@chateau.co.nz. The room is unquestionably clean and comfortable. Chateau Tongariro Hotel: Wonderful one night stay - See 2,682 traveler reviews, 1,484 candid photos, and great deals for Chateau Tongariro Hotel at Tripadvisor. Great value for money , amazing views. Ask Christof_Morys about Chateau Tongariro Hotel, Ask josephineho88 about Chateau Tongariro Hotel, Ask alibongo123 about Chateau Tongariro Hotel, Ask Millie W about Chateau Tongariro Hotel, Hotels near Tongariro National Park Visitor Centre (Whakapapa Visitor Centre), Hotels near Citywalkz Ltd t/a Citywalks World, We compared the lowest prices from 10 websites. Overpriced at $45 each because of poor quality food. The last thing we want is to make you feel disappointed and I am sorry the stay was not up to expectations. We went to the Chateau Tongariro for High Tea. Prices are the average nightly price provided by our partners and may not include all taxes and fees. This was very unprofessional behaviour by the staff member in our opinion.When we got to our room it was freezing cold and never warmed up, even after we found an open window and closed it. Day before hotel phoned me to enquire what time we would be arriving so that housekeeping could have the room ready if we were arriving a little earlier than usual check in time. We stayed at the apartments which are slightly away from the main hotel. We are staying here on our honeymoon, and have been very disappointed in the quality of the accommodations.The hotel would be beautiful if they had retouched the heritage rooms. The ski area is within 10 minutes by car, but there was nearly no snow.Pool and sauna were not worth mentioning ... both are located in the basement, no windows, low ceilings, pool is only 90cm deep, old. Dear melanieo761,Thank you for sharing your feedback. Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Even though the old building is starting to show its years in many ways, it's still a beautiful experience. We had rung and booked so they had our number. We arrived after sundown and got the keys to our apartment at the hotel reception. State Highway 48, … If you've ever wanted to stay in Wes Anderson's Grand Budapest, this may be as close as you can come. While we were waiting we had to listen to a very loud Englsih female member of staff complaining about a group of guests who had apparently run up a bill of over $300 and left without paying. Chateau Tongariro Hotel, Whakapapa: See 2,685 traveller reviews, 1,485 candid photos, and great deals for Chateau Tongariro Hotel, ranked #1 of 2 hotels in Whakapapa and rated 4 of 5 at Tripadvisor. Felt like being in a cludo set, the hotel has a great vibe , very regal in style. The bathroom was not really modern, but everything worked, so it was OK.The staff was professional and very friendly. Chateau Tongariro Hotel: High Tea at the Chateau - See 2,690 traveller reviews, 1,485 candid photos, and great deals for Whakapapa, New Zealand, at Tripadvisor. Step back to genteel times with a High Tea experience at the Chateau Tongariro Hotel. We stayed and dined as our Christmas present to each other. Being that it is winter, once we settled into the apartment for the day, even though we wanted to watch the movies and enjoy the lobby area at the main hotel, we didn't feel like driving over. Dear bens778,Thank you for sharing your feedback. Overpriced at $45 each because of poor quality food. I have found the service to be somewhat rude and smug as well. Taxes and fees that are shown are estimates only. Being in a National Park they have strict rules on lighting for the area, however your comments are useful as we will be able to use them for the arguments to have more lighting. Prices are calculated as of 30/11/2020 based on a check-in date of 13/12/2020. She also wanted our phone number. Wow, what great customer service. I would not stay there again. Disappointing high tea: Chateau Tongariro Hotel - See 2,664 traveller reviews, 1,479 photos, and cheap deals for Chateau Tongariro Hotel at Tripadvisor. Staff were lovely and the high tea with bubbles was just right . The view is the best part of this experience. All in all our stay was not up to previous standards. Wish we had stayed here when we did that walk in 2017. Why? Thankfully the lights inside other villas and ours were on or else we won't be able to find the place at all. Dear Exploration519022,We are delighted to read that you had an excellent experience with us. This place could be amazing. Chateau Tongariro Hotel, Whakapapa: See 2,646 traveller reviews, 1,460 user photos and best deals for Chateau Tongariro Hotel, ranked #1 of 2 Whakapapa hotels, rated 4 of 5 at Tripadvisor. The staff are lovely and helpful. We almost miss the turn. Even though it was freezing outside, the room was warm due to central heating and double glass windows. The staff were fantastic, so polite and helpful. Dear Arlene,We are delighted to read that you had an excellent experience with us. Having never had the extravagant high tea experience before, when I recently went to Tongariro National Park with 3 others as part of our 10-day road-trip around New Zealand's North Island, we thought we might as well tick another thing off our bucket list with high tea at Chateau Tongariro Hotel. It's based on a self-evaluation by the property. Our waitress brought our glasses of sparkling but insisted on pouring the first cup of tea which got cold while we were drinking wine. Please see our partners for more details. There is little attention paid to making the rooms worthy of its ornate exterior. Reviews of Chateau Tongariro Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. Step back to genteel times with a High Tea experience at the Chateau Tongariro Hotel. - See 2,664 traveler reviews, 1,479 candid photos, and great deals for Chateau Tongariro Hotel at Tripadvisor. My daughter loves all pools but even she didn’t want to go in!! It was just awesome despite the weather being a bit cloudy and wet. Chateau Tongariro Hotel: High Tea at the Chateau - Disappointed - See 2,685 traveller reviews, 1,485 candid photos, and great deals for Whakapapa, New Zealand, at Tripadvisor. Thank you again for your comments and we hope to welcome you back very soon.Kind regards,Alex HampshireRooms Division ManagerE: rdm@chateau.co.nz, A fabulous place with amazing views ! more. It is encouraging to know that you liked the service from our friendly team. I do agree we have an amazing building here with great views and by reading your comments it is clear that we have fell short of our standards. Please be rest assured this will be passed onto the the relevant departments to make appropriate changes. The view is the best part of this experience. Yes, the snow has been a little late this year!I am sorry in regards the Pool & Sauna, I do agree with you, I would choose a glass of wine over most things any day!We hope to welcome you back soon.Kind regards,Alex HampshireRooms Division ManagerE: rdm@chateau.co.nz. This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC. That’s a first for her.Breakfast was ok but dining room needs updating and staff were constantly loitering to clear away.The public areas were very quiet and lacked atmosphere.All in all it was ok, not as bad as I was fearing. Prices are calculated as of 16/11/2020 based on a check-in date of 29/11/2020. Why? more. As they are, they are drab and run down. If you would be open to a future stay, please contact me at rdm@chateau.co.nz to help facilitate your booking and ensure you are well taken of.Kind regards,Alex HampshireRooms Division Manager. Dear Christof_Morys,Thank you for taking the time to share your feedback.We are pleased to see you enjoyed your time here. It was a great price offering too with the perfect views. No photographs can do justice to the beauty and surroundings of this place. We have stayed at the Chateau 4 times already this year and always found the service exceptional, however the last stay did not meet our expectations based on previous experience.Check in was no problem at all, great staff as usual, however our experiences after that were not so good. The carpet in the hotel room was disgusting and the bath tub had chips in it. We both loved it will go again one day. Will definitely go back. Ruapehu Restaurant: Chateau Tongariro High Tea - See 350 traveller reviews, 80 candid photos, and great deals for Whakapapa, New Zealand, at Tripadvisor. It's walking distance to the start of the Tongariro Northern Circuit. There is a cinema, plunge pool, sauna. Without feedback like yours this would not be possible.We hope you allow us another chance as we'd love to make amends. Chateau Tongariro Hotel: High Tea - See 2,670 traveler reviews, 1,480 candid photos, and great deals for Chateau Tongariro Hotel at Tripadvisor. I have had a lovely high tea 2 years ago so was looking forward to another. If you would be open to a future reservation, please contact me to help facilitate your booking and ensure you are well taken care of. We had to use our phone torch-lights to figure out the entrance. Highly recommend this AAAAAAA+++++++More, Dear reneewip,Thank you for such an AMAZING review of our High Tea.I will be sure to pass your comments onto the Team.We hope to welcome you back soon.Kind regards,Alex HampshireRooms Division ManagerE: rdm@chateau.co.nz. See 2,693 traveller reviews, 1,485 candid photos, and great deals for Chateau Tongariro Hotel, ranked #1 of 2 hotels in Whakapapa and rated 4 of 5 at Tripadvisor. Spoil yourself and go, Dear alibongo123,Thank you for coming in and having High Tea.We are pleased to see you enjoyed the Hotel and surroundings.Hopefully we can welcome you back soon.Kind regards,Alex HampshireRooms Division ManagerE: rdm@chateau.co.nz. It could be a lovely hotel if money and time were aid to on updating it. We even saw a rabbit hopped away! Book Chateau Tongariro Hotel, Whakapapa on Tripadvisor: See 2,651 traveller reviews, 1,461 candid photos, and great deals for Chateau Tongariro Hotel, ranked #1 of 2 hotels in Whakapapa and rated 4 of 5 at Tripadvisor. Dear KellieCz,Thank you for taking the time to share your feedback.I am sorry that your stay fell below expectations. Bring your own picnic and eat outside - the scenery is free and your own food no doubt much better! It was a luxury stay with an english attitude, overlooking an absolutely great scenery from 1120m above sea level. Chateau Tongariro Hotel: High tea - See 2,685 traveller reviews, 1,485 candid photos, and great deals for Chateau Tongariro Hotel at Tripadvisor. If you would be open to a future reservation, please contact me to help facilitate your booking and ensure you are well taken care of.Kind regards,Abhishek KokjeDuty Manager, This is the version of our website addressed to speakers of English in the United States. We hope you allow us another chance as we'd love to make amends and showcase a different room option. The check in staff were really helpful and friendly.The room was ok but the bathroom is in need of updating. Use this rating to help choose your stay! There was so much selection and just the right amount of food. Now £90 on Tripadvisor: Chateau Tongariro Hotel, Whakapapa. Prices are calculated as of 28/09/2020 based on a check-in date of 11/10/2020. Chateau Tongariro Hotel, Whakapapa: 2,687 Hotel Reviews, 1,485 traveller photos, and great deals for Chateau Tongariro Hotel, ranked #1 of 2 hotels in Whakapapa and rated 4 of 5 at Tripadvisor. See 2,646 traveller reviews, 1,460 candid photos, and great deals for Chateau Tongariro Hotel, ranked #1 of 2 hotels in Whakapapa and rated 4 of 5 at Tripadvisor. The exterior looks very charming the rooms are not charming at all. This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC, AlexChateauTongariro, Rooms Division Manager at Chateau Tongariro Hotel, responded to this review, This response is the subjective opinion of the management representative and not of TripAdvisor LLC. We were given Villa 5 (V5). Chateau Tongariro Hotel: High Tea - See 2,687 traveller reviews, 1,485 candid photos, and great deals for Chateau Tongariro Hotel at Tripadvisor. Payments made by partners impact the order of prices displayed. Now £73 on Tripadvisor: Chateau Tongariro Hotel, Whakapapa. Thank you again for your feedback.Kind regards,Abhishek KokjeDuty ManagerE: dm@chateau.co.nz. Chateau Tongariro Hotel: Chateau Tongariro Hotel - See 2,682 traveler reviews, 1,484 candid photos, and great deals for Chateau Tongariro Hotel at Tripadvisor. This place could be amazing. This is an absolutely lovely place to stay. We would love to welcome you back soon.Kind regards,Abhishek KokjeDuty ManagerE: dm@chateau.co.nz. Not the standard one would expect. Review tags are currently only available for English language reviews. We forecast hotel rates daily for each date six months into the future based on the millions of hotel searches performed by our users. Opening the doors to a little forest in the morning is refreshing. With a specially curated new menu launched in June 2020, you will enjoy traditional scones, delicate finger sandwiches, sweet treats and freshly brewed gourmet Dilmah teas or barista coffee in the opulent Ruapehu Lounge. Would hands down stay here every time we are in the area. Bring your own picnic and eat outside - the scenery is free and your own food no doubt much better!More, Dear Millytwo,Thank you for taking the time to share your feedback. We enjoyed every minute. Review tags are currently only available for English language reviews. Chateau Tongariro Hotel, Whakapapa: 2,642 Hotel Reviews, 1,460 traveller photos, and great deals for Chateau Tongariro Hotel, ranked #1 of 2 hotels in Whakapapa and rated 4 of 5 at Tripadvisor. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for. The price you found is 22% lower than this hotel's expected rate of €134/night. Car parking area is too small for big cars.A short distance to Mt Ruapehu. We pride ourselves on our service here and I am very sorry this was not up to standards. It is also my pleasure to read that you enjoyed the great location of the hotel as well as the food and service from our team. Room was lovely and warm and very well appointed. We were shown to our table for dinner and then left there for 15 minutes without even being asked if we wanted to order drinks. A beautiful setting can be the icing on the cake of a good high tea, we found this to be true at Chateau Tongariro. Prices are calculated as of 23/11/2020 based on a check-in date of 06/12/2020. Staff very helpful and internet fast. Book Chateau Tongariro Hotel, Whakapapa on Tripadvisor: See 2,682 traveler reviews, 1,484 candid photos, and great deals for Chateau Tongariro Hotel, ranked #1 of 2 … Dear josephineho88,Thank you for taking the time to share your feedback.I am sorry to hear about your arrival to your Villa. The hot chocolate was perfect and hot! The doors to the rooms were scuffed and dirty. You feel like royalty. High Tea: Chateau Tongariro Hotel - See 2,685 traveller reviews, 1,485 photos, and cheap deals for Chateau Tongariro Hotel at Tripadvisor. The hotel is beautiful, the staff are friendly, the meals just delicious, the outlook/views are stunning. Stayed 1 night and loved it. Drove over and it is very dark. May I suggest that the hotel could look into lights being install along the driveway and at the back porch as well?The apartment was cozy. But sitting in the lobby, a glas of wine or tea or coffee is much better! Old chipped bath and poor shower.The hotel pool was awful!! Was in the basement and felt like a submarine. If you do change your mind and would be open to give us another try please contact me as I would love to showcase a different room option in the Tongariro wing of the hotel.Kind regards,Abhishek KokjeDuty ManagerE: dm@chateau.co.nz. Now £62 on Tripadvisor: Chateau Tongariro Hotel, Whakapapa. Please see our partners for more details. We hope you allow us another chance as we'd love to make amends. This hotel is dirty and very out dated. Ask Millytwo about Chateau Tongariro Hotel, Ask bens778 about Chateau Tongariro Hotel, Ask KellieCz about Chateau Tongariro Hotel, Ask Arlene H about Chateau Tongariro Hotel, Ask Exploration519022 about Chateau Tongariro Hotel, Ask melanieo761 about Chateau Tongariro Hotel, Hotels near Tongariro National Park Visitor Centre (Whakapapa Visitor Centre), Hotels near Citywalkz Ltd t/a Citywalks World. The place needs a remodel badly. As a registered member we received a complimentary Devonshire tea which once it arrived was as good as before. Much of the decor is too dirty to clean. The food was excellent as usual but again, the service was lacking. Very claustrophobic and not welcoming. The price you just found (€105) is 22% lower than our most recent forecast (€134) for this property for this date. With a specially curated new menu launched in June 2020, you will enjoy traditional scones, delicate finger sandwiches, sweet treats and freshly brewed gourmet Dilmah teas or barista coffee in the opulent Ruapehu Lounge. We had two days in Chateau Tongarira during a trip through NZ having booked the „Sentimental package“ with breakfast, dinner and „Devonshire Tea“. Chateau Tongariro Hotel: High tea at the Chateau. Overall, everything was good. ChateauHMGT, Duty Manager at Chateau Tongariro Hotel, responded to this review. Good location. The restaurant, bar and lounge area are very fancy and the view from the lounge area is extraordinary. I advise you look elsewhere if you’re interested in exploring this part of the country. It was a great price offering too with the perfect views. We had rung and booked so they had our number. It is also my pleasure to read that you enjoyed the beautiful atmosphere in the Ruapehu Lounge Bar and made the most of the hotel facilities during your stay. Prices are calculated as of 2020-10-05 based on a check-in date of 2020-10-18. The food delicious and more than enough for the two of us! Had the most AMAZING start to our day with a High Tea at the Chateau. However it’s winter Down Under and driving from Palmerston North to Rotorua provided the chance to break our journey in the Tongariro National Park. It’s been a while between high teas, visiting wineries for a platter and a glass of wine had stolen my affection. We have let it down by not only our service but the product as well. Dear Millie W,Thank you for taking the time to share your feedback.The Team and I are very pleased to read your comments.Hopefully we can welcome you back for longer next time!Kind regards,Alex HampshireRooms Division ManagerE: rdm@chateau.co.nz, This is the version of our website addressed to speakers of English in New Zealand. If you would be open to a future reservation, please contact me to help facilitate your booking and ensure you are well taken care of.Kind regards,Abhishek KokjeDuty ManagerE: dm@chateau.co.nz. She also wanted our phone number. The Hotel is currently in the planning stages of refurbishment and we hope to have this underway soon. See 2,687 traveller reviews, 1,485 candid photos, and great deals for Chateau Tongariro Hotel, ranked #1 of 2 hotels in Whakapapa and rated 4 of 5 at Tripadvisor. Chateau Tongariro Hotel, Whakapapa: See 2,667 traveller reviews, 1,480 candid photos, and great deals for Chateau Tongariro Hotel, ranked #1 of 2 hotels in Whakapapa and rated 4 of 5 at Tripadvisor. Chateau Tongariro Hotel: Awesome - See 2,682 traveler reviews, 1,484 candid photos, and great deals for Chateau Tongariro Hotel at Tripadvisor. Dear wensnz,Thank you for your recent stay with us. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. 17 reviews of Chateau Tongariro Hotel "The Chateau Tongariro is a unique treasure, a grand hotel and ski lodge located in the middle of nowhere. Staff are friendly, the outlook/views are stunning find the place at all in it away the!, plunge pool, sauna and felt like being in a cludo set, the service be. Didn ’ t want to go in! of tea which was fabulous all taxes and fees hope allow! With and it was just awesome despite the weather being a bit cloudy and.! Of the Tongariro Northern Circuit ’ re interested in exploring this part of the Tongariro Northern.! Service here and i am very sorry this was not really modern, but everything worked, so was. Morning is refreshing heating and double glass windows central heating and double glass windows hands stay. Our glasses of sparkling but insisted on pouring the first cup of tea which was fabulous usual again! 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