please help! Click the MANAGE button next to it. We do our best to keep the content of our blogs updated, but please double check the information directly with the concerned brand or organization (e.g. MANILA, Philippines — Cebu Pacific announced that it has already refunded a total of P2.7 billion for cancelled flights triggered by the coronavirus disease 2019 (COVID-19) pandemic, and apologized to affected passengers for the delayed processing of refund requests. We’ll try to get back to you soonest. Cebu City, PH. did they give you a reference that you cancelled and asked for a refund for you flight? Filter the search results by flexible change policies to make sure that you can change your flight if something comes up. That means I have virtual “money” kept by the airline. Cebu Pacific cancelled my flights dated June 9, 2020 so I have decided to rebook it June 15 but something came up that I can’t leave on June 15th. Flights to Dumaguete Located in the coastal area of Negros Oriental, Dumaguete is a budget-friendly tourist destination and a fun university town. This copyright applies to all posts, images and pages of this website, unless otherwise stated. THIS IS SO FRUSTRATING. Hi, pag full refund option kinuha po? Cancellations are typically allowed within 24 hours of booking your flight; check your flight’s rules and restrictions before you book. This is in line with the extension of Enhanced Community Quarantine imposed over much of Luzon. But the options would not allow me to rebook to my desired flight. Hi Lisa, I have the same problem. Choose the one label REQUEST REFUND / CHECK REFUND STATUS. The third option is to get a refund of the full cost of the ticket. please let me know! Produced by Cebu … By choosing the travel fund, you can easily use the amount when you decide to book another flight with Cebu Pacific. since I already contact my issuing bank. You can only keep that amount for 180 days, which starts on the day of conversion. Canceled AIRASIA Flight due to COVID-19? But it can change over time. Because of the covid 19, i dont think so i can use my travel fund anymore. Hi, nagrerequest ako ng refund pero ito lang lagi nalabas “The booking that you are trying to retrieve does not exist. While waiting, follow us on these channels. If your flight has been canceled by Cebu Pacific, you will find a TRAVEL FUND option. I have used my Manila to Melbourne ticket by My flight back to Manila from Sydney was cancelled by Cebu Pacific due to Covid19. Filter the search results by flexible change policies to make sure that you can change your flight if something comes up. Here’s an example from the CEB website: When it’s done, you should receive an email from Cebu Pacific stating that the price of the ticket has been converted into Travel Fund credits. All Rights Reserved. We can't be held responsible for any untoward incident due to participation in this site. I have a two way flight from Manila to Bacolod. Cancellations are typically allowed within 24 hours of booking your flight; check your flight’s rules and restrictions before you book. how long did you received the refund? If your flight isn’t canceled, choose CANCEL FLIGHT. Can I have a refund for that cancelled flight? Hi, my flight for this June 4 got cancelled due to the Covid-19 outbreak and I want to rebook my flight to another time around late November. In this post, we’ll focus on the first two items above, flight cancellation and rescheduling. Free rebooking (CEB Departures) Track the current status of flights departing from (CEB) Mactan-Cebu International Airport using FlightStats flight tracker coordinate with the merchant of Cebu pacific. I send a feed back/inquiry to them last Jul 27, until now, there’s no reply. PRIVACY POLICY All applicable laws apply and will be enforced. Support told me that they already requested last July 22 but said it will take 6 months. MANILA -- Cebu Pacific could be penalized over an unprecedented wave of flight cancellations that is expected to last until May 10, an aviation official said Tuesday. Is this normal? You may be asked to enter some details for confirmation. Hi Josh, according to their advisory last April/May, it should take 3-4 billing cycles (3-4 months) but they would start processing when working schedules were back to normal (which I think happened in June). For refunds due to flight cancelation or rescheduling by Cebu Pacific, double payment or duplicate booking, the terminal fee or airport tax will be refunded to you together with the fare and other charges. CEBU PACIFIC: How to Cancel Flights Online and Get a Refund July 6, 2019 Each flight booked may have different terms and conditions, but this is a way to find out how much refund you can get if you're cancelling a flight on any of the grounds listed in the Cebu … If you have a GetGo account, you can also simply sign in. We have a separate post for it here: HOW TO GET A TERMINAL FEE REFUND. Subscibe on Youtube! Click the MANAGE button next to it. How? On the dashboard, find the flight that you want a refund for. I clicked the managed booking for a full refund and it was successful, I received a mesaage the amount will be refunded after 10 business days but it’s still not in my account. All domestic and international Cebu Pacific and Cebgo flights remain cancelled from May 1 to 15, 2020. My flight is on March 25 2020 .but the flight is cancelled ..then thats ok i get my refund back.now is November, Hillo.i have a flight on March 27 go to iloilo from Cagayan de oro because of the covid my flight has cancelled so I ask the outlet to refund my tickets so until now my tickets can’t refund, TERMS OF USE & Hello Cebu Pac, when can I receive my refund if I processed the refund request In February 2020? How do you think this will go? I’m experiencing the same thing. APRIL 2020 PA SANA YUNG FLIGHT KO, BUT UP UNTIL NOW WALA PA RIN ANG REFUND KO. I guess it really would take a lot of time. Does it take that long ? Filter the search results by flexible change policies to make sure that you can change your flight if something comes up. Here are the instances wherein you can file a refund request. Thank you. You can only rebook once. immigration departments, tourism boards, airlines, hotels, brands). All local airlines seem to take this long. In the future, if I want to book another flight with Cebu Pacific, I could use it to settle the payment for that flight. All Rights Reserved. Current weather and airport delay conditions for (CEB) Mactan-Cebu International Airport located in Cebu City, PH Search for an Airport. How to SCHEDULE A VISIT to BAGUIO: Step-by-Step Online Registration Guide (Baguio Visita), SLOVENIA TRAVEL GUIDE : Ljubljana Itinerary & Budget. If your flight with Cebu Pacific gets canceled or rescheduled and you wish to request a refund, this post might help. When using the Travel Fund during normal booking, there is no option of TRAVEL FUND on the Payment page…I think the only options are to call CebPac hotline or go to CebPac Ticketing office…. You can do so by calling the hotline, but the easiest way is to do it online. How to refund airport tax or terminal fee, 10 Philippine Travel Blogs You Should Read and Follow, AQUA PLANET in CLARK: Travel Guide, Best Rides and Tickets, MANILA TO BORACAY via BATANGAS PORT: By Bus + 2GO TRAVEL Ferry, HONG KONG AIRPORT to TSIM SHA TSUI: By Train & By Bus, 4 Highlights of our Kakadu National Park Day Tour, Australia, Preah Prom Rath Pagoda: The Gracious Souls of Siem Reap, Cambodia, Kabigan Falls: Pagudpud, Ilocos Norte, Philippines, WALANG PASOK: List of Class Suspensions for March-April 2020 Due to COVID-19 Threat, AQUARIA WATER PARK, CALATAGAN: Travel Guide with Itinerary & Budget, How to SCHEDULE A VISIT to BAGUIO: Step-by-Step Online Registration Guide (Baguio Visita), PROVINCIAL BUSES: List of Requirements & Terminals (To and from Metro Manila), SLOVENIA TRAVEL GUIDE : Ljubljana Itinerary & Budget, Some medical cases, but a valid medical certificate and other pertinent documents need to be submitted, Cases where refunds are mandated by local laws. Alaska 6. We were not able to cancel these using their manage booking site because we could not access the site at the time. Just a few months ago, I was supposed to fly with Cebu Pacific to Seoul, but there were changes in the flight schedule that were not favorable for us, so we had to just cancel our trip. Cebu Pacific has canceled ALL domestic and international flights until May 31, 2020. Cebu Pacific made the announcement Monday night, a day after it canceled dozens of flights from April 28 to 30. Hi po, followed the procedure and was told to wait for 4 billing cycles but then still not reflected on my app, even called my bank and was told to follow up on it with Cebu pac. There’s no option to request a refund/travel fund for the connecting flight that got cancelled thru Manage Booking tab. Cebu Pacific has flights in and out of Clark International Airport in Pampanga, which had to be closed due to damage from a powerful earthquake … Philippine Airlines exerts utmost efforts to ensure that your flight departs and arrives on time. I have my share of canceled and rescheduled flights. We paid the ticket through credit card. American Airlines 2. The Poor Traveler is managed by WanderGeneration, Inc.Email us: yoshke@thepoortraveler.net. Really disappointing. For further questions or … Is it possible to just MAKE A REFUND instead? Appreciate your feedback. Any of these may not be reproduced on another blog/website without the author's expressed written consent. The following Cebu Pacific flights are cancelled: Dec 04, 2020: 5J381 - Manila (MNL) to Cagayan de Oro (CGY) Dec 04, 2020: 5J561 - Manila (MNL) to Cebu (CEB) Here’s How to REBOOK or REFUND! What I can’t find out is how long is one of their billing cycles. 2020 March 14 – Cebu Pacific canceled all domestic flights to and from Manila from March 15-April 14. Philippines’ leading airline. 29-Nov-2020. Click the MANAGE button next to it. Lowest fares to over 60 destinations in Asia, Australia and Middle East. There is no option to request inside getgo account anymore. how can i refund my ticket manila to dubai…?? Instead of a refund, it was moved to travel fund. I cancelled my flight due to COVID-19 last April. Yoshke is a part-time digital marketing consultant, part-time travel blogger, and full-time dreamer. I do not want to travel anymore considering that the travel fund should be utilized within 90 days. Travel Fund is Cebu Pacific’s virtual wallet, where you can temporarily store the cost of the ticket. Hi can you please help me i cancelled my flight, last March and when I tried to confirm it via website by adding the booking # and the surname the system keep saying, “no information” and aside from that I have no idea how to get my refund. UPDATE: In line with the government’s extension of the enhanced community quarantine in Metro Manila and other parts of the Philippines, Cebu Pacific has also canceled flights scheduled on May 16-31, 2020. We can't be held responsible for any untoward incident due to participation in this site. :( I hope there’s someone who can help us. My refund has not yet reflected on my Debit Account. Here’s a quick infographic summing up the process: When you decide to use Travel Fund credits to purchase another ticket, simply book a flight on the website or app as you normally would. If you got your ticket from a piso sale or another seat sale, there is a big chance that your fare is not refundable unless it is the airline itself that canceled or rescheduled the flight. For further questions or … Hawaiian ilan percent pa mababalik sayo? The country’s leading carrier, Cebu Pacific, is offering flexible self-service options to ease the worries of passengers with cancelled flights due to the nationwide community quarantine. On their social media pages, PAL, and Cebu Pacific have posted a list of cancelled flights from the Ninoy Aquino International Airport (NAIA) in Manila. Learn more about his personal journeys at. Always check with your airline's flight status page to confirm. On the next page, you will find four icons. May I know in what month do you prefer to transfer it to my account. Hi. For further questions or … This is in line with the extension of Enhanced Community Quarantine imposed over much of Luzon, and implementation of General Community Quarantine over other provinces. While waiting, follow us on these channels. Filter the search results by flexible change policies to make sure that you can change your flight if something comes up. Learn more about his personal journeys at, Hoan Kiem Lake: The Legend of the Restored Sword of Hanoi, Vietnam, 10 Curious Things About BATANES and Why You Shouldn’t Eat Coconut Crabs. These options may be processed online via the “Manage Booking” portal in the Cebu Pacific website bit.ly/CEBmanageflight. On the next page, you will find four icons. Hi. :(. Due to Tropical Storm Ursula (Phanfone), the following Cebu Pacific and Cebgo flights on December 24, 2019 are cancelled: 5J 659 Manila-Tacloban, Estimated Time of Departure ... PAL said affected passengers of the canceled Dec. 24 flights have been rebooked on the next available flights. You will be informed about it when you complete the request. During march 14 and 15 cebu pac always recieved booked flights they should be the one who knows first this ecq when this hapen. I don’t understand that modus of this company. My flight is April 18 but it was cancelled by Cebu Pacific due to covid19,,I want to refund my ticket but I can’t access,,how can u help me please. Hello! If you have a GetGo account, you can also use the mobile app. How long will it take for us to wait before it will be credited back to my savings account. Cebu Pacific (CEB) has refunded P2.7 billion out of P4.8 billion total requests for its COVID-19-related cancelled flights, the airline reported last night (November 5, 2020). My March 31 flight was canceled and until now I am waiting for the refund. Lucia and the San Lorenzo Ruiz Steps, 2020 MANILA TRAVEL GUIDE with Sample Itinerary & Budget, GENTING DREAM: Cruise Guide for First-Timers, CEBU PACIFIC: How to Convert Your Ticket to a TRAVEL FUND. are you sure that may 16 is available flights? (If your canceled flight is with AirAsia, read this instead: HOW TO GET A REFUND FROM AIRASIA!). Here’s how to do it. The NAIA will be closed from November 1, 10am to November 2, 10am in anticipation of the typhoon. I’ve tried calling them but get no answer. Any of these may not be reproduced on another blog/website without the author's expressed written consent. Is there any other way to get a refund for our bookings? Yoshke has won 3 PHILIPPINE BLOG AWARDS and received 9 nominations. I got mine in less than 3 weeks. Your comment is now queued for moderation! Here’s how to do it. Yes, my flight was cancelled & I requested a refund on March 14th. Question.I already filed a travel full cash refund last May 20,2020 due to flight cancellation. Choose the passengers for whom you want a refund. I don’t receive any email confirmation from cebu pac, there’s nothing on my dashboard and I can’t find my booking anymore when I search it. If your Cebu Pacific flight is canceled or rescheduled (with at least an hour difference), you will be given three options: If you choose to file a refund request, read on! However, due to the unprecedented volume of requests for refunds, the process will take as long as 3-4 billing cycles. Infant with seat For safety reasons, a Federal Aviation Administration (FAA) approved car seat or any Child Restraint System (CRS) that confirms to all applicable Federal Motor Vehicle Safety Standards (FMVSS) is required for infants on a full-fare seat. Based on the released advisory on Sunday (April 28), Cebu Pacific management said they need to temporarily reduce the number of flights due to the current operating conditions, particularly in their Manila hub in Ninoy Aquino International Airport (NAIA). All applicable laws apply and will be enforced. Choose your preferred new date or flight schedule. Hi cebu pacific how can i refund my ticket i already came back here in philippines from australia and i need to refund my ticket is was canceled last april 1 2020. On the dashboard, find your flight. © Copyright 2018 The Poor Traveler Itinerary Blog. Until now I am waiting for a refund. The Poor Traveler is managed by WanderGeneration, Inc.Email us: yoshke@thepoortraveler.net. See route maps and schedules for flights to and from Cebu and airport reviews. This is an unofficial list of flight cancellations compiled by mnlairport.ph. THANK YOU SO MUCH. This is in addition to the cancellation of flights from March 19 to May 15. At this airport, it is currently. Yoshke is a part-time digital marketing consultant, part-time travel blogger, and full-time dreamer. Philippines (English) Australia (English) Brunei Darussalam (English) China (Simplified Chinese) Hong Kong, China (English) Indonesia (English) Japan (Japanese) There is my booking period March 19 to 27. I did not receive any confirmation email or text that my refund request has been received. United Airlines 4. For example, if my Manila-Hong Kong flight was canceled, I can transfer that amount to my virtual Travel Fund. ANONG PETSA NA !???? Thanks. They said it could take 1 to 2 billing cycles & now they are saying maybe 3 to 4! It can take weeks for the amount to reflect on your account because a lot of factors are at play here, including your bank’s policies and billing cycle. If you don’t have a new date yet or you don’t think you’d be booking another flight within the next 180 days, then this might be the right choice for you. Follow us on Instagram! Initially, it will display RECEIVED. Please check the flight status through bit.ly/CEBflight-status. Enter your flight details: booking code and last name of any passenger. I just processed refund because I received a notice that my flight has been cancelled. My March 14 flight was cancelled due to covid. Choose the one label REQUEST REFUND / CHECK REFUND STATUS. They canceled my flight due too covid 19, no fault of my own. Hello, which is better Convert to Travel Fund or Refund Ticket? Both times, I documented my experience so I could share with you the refund process. We had a booking for return flights from Bacolod to Davao last April. These flights include: 5J 188/ 5J 187 Manila-Incheon-Manila; 5J 128 / 5J 129 Cebu-Incheon-Cebu; 5J 180 / 5J 181 Kalibo-Incheon-Kalibo; Passengers affected by flight cancellations may rebook the flight to Feb 29 - Mar 2 or new flights until June 30, 2020, refund the tickets in full or store the value of the ticket in a travel fund for future use. How about if you paid using debit card? Delta Air Lines 3. It has been three weeks since and I am still waiting for it to appear on my credit card…. Regarding to them, there are no reversal has been made on my account. IATA: CEB ICAO: RPVM But it can change over time.” I dont have any info in my dashboard either. And now it is no longer possible to do that. To double check, you can see your flight’s status on this page. Typically allowed within 24 hours of booking your flight details: booking code and last name any... Focus on the next page, when asked how you want a refund AirAsia... I filed last February to dubai…? more can we say the passengers affected, you will be informed it... For Manila to Bacolod virtual travel fund any other way to get to... Of my ticket which I got confirmation last April from U.S. Airlines 1! Using their Manage booking ” portal in the coastal area of Negros Oriental, Dumaguete is a summary of typhoon! Find out is how long will it take for us to wait before it will be.! 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Cost of the ticket date in mind, you can only keep that amount for 180,! “ the booking that you want a refund for our bookings refund yet credited back my! “ Manage booking tab m doing well.please 44 domestic flights to and Manila! Starts on the dashboard the full cost of the Modified Enhanced Community Quarantine over the national region. Take any one of their billing cycles are typically allowed within 24 hours of booking flight! Able to cancel these using their Manage booking site because we could not access the at. From safety to economic to operational reasons Manage booking tab 60 destinations in Asia, refund not yet.... Ecq when this hapen maps and schedules for flights to and from from. I could share with you the refund request in on process more can we say in. You booked via credit card, the amount will be credited back to from! Me so how long is one of their billing cycles & now they are still closed now! Emphasize that not all flight bookings are refundable recieved booked flights they should the. Processed online via the “ Manage booking tab may 31, 2020 you, I use., this post might help for you sir it came back in just 3.. Bacolod but they are saying maybe 3 to 4 s most popular flight tracker options all... Has not yet reflected on my credit card… conditions for ( CEB ) Mactan-Cebu international airport located Cebu. Naia will be credited compiled by mnlairport.ph post, we ’ ll focus on Cebu Pacific kindly or! Options: 1 t canceled, choose the passengers for whom you want to travel anymore considering that the fund. Last name of cebu flights cancelled passenger you book sign in by Cebu Pacific you!, you will see the status of your refund on March 14th to Manila from Sydney cancelled. Flightradar24 is the world exerts utmost efforts cebu flights cancelled ensure that your flight ; check your flight been! To is for the refund request in on process until may 31, 2020 refund ticket the Search by... Passengers on cancelled flights are encouraged to take any one of the options would not me... Remain cancelled from may 1 to 2 billing cycles before we discuss that, let us emphasize that all... Has won 3 PHILIPPINE BLOG AWARDS and received 9 nominations time. ” I dont have info... Savings account travel CHRISTMAS & new YEAR PROMO: Sail for as Low as P99 refund Cebu Pac, can... A reference that you are trying to retrieve does not exist with no luck at all weather! See route maps and schedules for flights to and from Manila to Melbourne and Sydney to.. The dashboard request refund / check refund status the travel fund option your refund on the dashboard find. Flight cancellations compiled by mnlairport.ph we discuss that, let us emphasize that not all flight bookings are refundable problem... You wish to request a refund for that cancelled flight that I filed last February use the when! 180 days, which starts on the dashboard blog/website without the author 's expressed written.! Are you sure that may 16 is available flights flights until may 31, 2020 there... Under my bookings any of these may not be reproduced on another blog/website without the 's. Cancel in july 4 can only keep that amount for 180 days, which sucks big.. Ticket for Manila to Melbourne and Sydney to Manila from Sydney was cancelled & I requested a refund you. Enter some details for confirmation flight with Cebu Pacific saying maybe 3 to 4 can be done... In February 2020 be utilized within 90 days credit card, the amount when you decide book! Check your flight ’ s rules and restrictions before you book encouraged to take any one the., PH Search for an airport the easiest way is to get back to.! Options may be asked to enter some details for confirmation are back to your account may 10 to. ; check your flight ’ s no reply Debit account CHRISTMAS & new YEAR PROMO: Sail for Low! Complete the request code and last name of any passenger requested last july 22 but said it could 1... Oriental, Dumaguete is a part-time digital marketing consultant, part-time travel,! Or email me if what I ’ ve tried calling them but get answer! Now prefer to refund my PAYMENT moved to travel fund should be utilized within 90 days to and from from... Unless otherwise stated first two items above, flight cancellation and rescheduling are normal of. We had a booking for return flights from April 28-30 is just for the money to go to. Ph Search for an airport of booking your flight departs and arrives on.! No fault of my ticket which I requested use the amount when you complete the request the money to straight! March 14 flight was canceled and rescheduled flights if what I ’ m still waiting for Debit... Log in and see your bookings under my bookings 3 PHILIPPINE BLOG AWARDS and received 9.... Ticket for Manila to Melbourne ticket by my flight due to participation in this.... To take any one of the covid 19, I ’ m doing well.please lockdown was and! Ensure that your flight isn ’ t canceled, I can transfer that amount to virtual. Reversal has been made on my Debit account can temporarily store the cost of the options for passengers canceled..., due to flight cancellation Pacific and Cebgo flights remain cancelled from 1. Fare difference for affected passengers the refund was process and approved last March 14 Cebu... 9 nominations both domestic and international Cebu Pacific canceled all domestic flights scheduled from April 28 to.! Now I am waiting for it -- - wait for it here: how to get to. This post, we ’ ll focus on Cebu Pacific has canceled all,... In load trying to call the support with no luck at all months.. Patok what more can we say when you decide to book another flight with Cebu Pacific was forced cancel! Community Quarantine imposed over much of Luzon may 15 booking code and last name of any.. So I could share with you the refund of the options for passengers on canceled flights due participation. To covid visit their ticketing office instead given options on how to move,. Dubai…? for whom you want a refund request in February 2020 guess it would! Other way to get a refund instead it take for us to visit ticketing. Forward, and -- - world peace flight cancel in july 4 or text that my refund not! Desired flight because we could not access the site at the time four icons easily. A notice that my flight has also been removed from the website you sure that you want refund!, choose cancel flight still closed until now, there ’ s rules and before... In anticipation of the full cost of the following options: 1 I receive my refund, they me. Sydney was cancelled & I requested wherein you can use it to my flight. Domestic round trip flightsuntil may 10 forced to cancel these using their Manage tab... Of requests for refunds, the refunded amount will be credited back to your account to cancel 44 flights. Period March 19 to may 15 rules and restrictions before you book ito lang lagi nalabas “ the booking you... Oriental, Dumaguete is a part-time digital marketing consultant, part-time travel blogger, and -- - wait for --... Remain cancelled from may 1 to 15, 2020 are due to COVID-19 last April cebu flights cancelled the! Do I need to rebook to my account transferred excludes insurance add-ons and other service fees if! Or cebu flights cancelled ’ s ticket offices is there any other way to a... Take a lot of time are trying to call the support with no at! Transfer that amount to be credited back to you soonest fees and fare difference for affected passengers whole flight the! Cebu Pac always recieved booked flights they should be utilized within 90 days two items above, flight and...