There are 548 customers that B&Q, rating them as bad. Returned a Christmas tree to store 25 November, received confirmation of return by email and the refund of £50 never arrived. We are still missing 6 doors. We totally love it but maybe a lot of that is to do with the expert fitter we used (not B and Q's)\r\nThe issues we had were no hob, not enough floorboards and under floor cushioning, parts missing and even extra parts. Absolutely unbelievable. I had to provide at least a single star hence the review otherwise it would be zero.Placing an order is easy - trying to get information on the product which was supposed to be delivered within 3 days over a week later - impossible!.Web chat useless.passed to 3 different departments and numbers and still no further forward.If you can - avoid - there is enough hassle in DIY without dealing with ordering anything from B&Q, No matter how many times I try and buy something from there website it says I cannot buy anything even though item is available and always crashes on home delivery page. Very very poor customer service young kids who just stand around chatting. Gravel of a great quality and the delivery man was polite, happy and extremely helpful. Leave this blank if you'd like to publish your review anonymously. B&Q has collected 1975 reviews with an average score of 2.17. I contacted B&Q who contacted DX who said that my order was on it's way but no … There is hardly ever anyone around who is knowledgeable about stock, though once in awhile you might find someone. Search job openings at B&Q. Call us. Pickup advised from 8am this morning (Wednesday). The delivery note, which is branded with the B&Q logo, reads: “Nil stocked although stock showing available”. I suggest they get retrained in work ethics and customer services. As well as rating the brands, we asked customers to give us more details about their experiences. Truly terrible.Oh and dont hold your breath when ordering something in or for delivery.Ugh. Then spoke to B&Q who said they didn't; have info and passed me to PJH. Went into our local b&q store in stockport. Wanted to refit my kitchen with new cupboard doors and drawers. Same day delivery available Saturday 8am-5pm (order by 4pm), or Sunday 11-4pm (order by 3pm) one hour after purchase, or at a time to suit you. No update for 10 days, spoke to them on twitter with no reply. Load limit = <12kg load, cubic capacity D30cm x W40cm x H40cm. Give your experiences of B&Q and read what other visitors thought. Liz. How come? I called up to say I had no hob and not enough flooring only to be told it would be delivered in 12 days. Paid in store for a 3m work top. The store said they will take no responsibility as I should have overseen the store person inputting the part numbers into the computer, they got it wrong but I should have checked. Plus we have just sat down after spending all day at DIY and the drill was exactly just the job!!! Had the kitchen delivered on 10 January from Doncaster - and it arrived when they said it would (via a text) - Paul came on Monday 15 January to start it - he got all the old kitchen units off and he finished it on Friday 19 January - never stopped for a proper lunch - he was so diligent and efficient - very happy with the colour and all the appliances. If you're not a member, join Which? Confirmation of order received and advised available after 4:30pm. Help & Support. Jacqui was extremely patient and eventually thanks to her, I was able to download the Voucher. As the store was by then closed I felt confident that somebody else would not be able to go in and purchase them off the shelves. I wanted to purchase a Voucher from B & Q and was having difficulty downloading the Voucher. Metsä Wood has a distribution centre in Boston and Grangemouth, UK from where orders are delivered to every B&Q store. A young gentleman called Matt stopped to help us (total DIY novices). Your browser does not support embedded videos. \r\nHow they could get an order so wrong is beyond me. Went in today to the store at Dragonville, Durham to buy a drill. Again our fitters chased exeter branch who confirmed we would receive most of the kitchen today. At B&Q we understand how important it is to make the right decision when choosing a product, that’s why we provide reviews placed by other customers. It said this item would be delivered within 3 days. It wasn't always plain sailing, every … B & Q are useless and couldn't care about customer service, and are quite happy to call their customers liars and thieves. They then said my item was broken and would have to deliver another one, but somehow the delivery date was the next day? You need 2 hours free to get any help instore and the website is awful. Had half of it delivered. Turned up at the store at about 5:10pm and was told not yet picked. So this is a shout out for B&Q but particularly for Jacqui for her patience and understanding. Ordered an external Christmas decoration for Click and Collect from Farnborough at 3:25pm on Monday. Looked on my account at about 9am this morning and it said available for pickup. It is helpful people like yourself Shiven, who make a shopping trip so much less stressful. to gain access to this and all our expert advice and reviews across the site. For a big company, their customer service is dire. My fitter proposed to be finished in four! A lovely assistant Jaqui assisted me on the telephone (how nice to be able to speak to a human being on the phone). My husband had an idea of what he wanted and Matt was extremely helpful and knowledgeable about the various makes and types. 30 B&Q jobs including salaries, ratings, and reviews, posted by B&Q employees. She will call me back. Log in now to find out what B&Q's customer had to say about the brand. If you'd like to learn more about the cookies we use please find out more. 3 weeks ago was ordered with a delivery within 7 working days.after two week no delivery after a phone call to b&q was promised delivery by end of week. Felt very low after visiting HomeBase and Wicks who told me that me that my cabinets were the 'wrong size'. A B&Q Voucher will be great for spring time decorating brighten up 2021. Thank you so much Abdul you were so helpful. When delivered, critical parts for assembling the cooker, including the filter hood was missing. There is no service whatsoever, don’t know why there are people in these call centres just sitting there all day apologising forThe company’s lack of any kind of competence and know how. Compare B&Q with other companies before you buy. ... fire from b&q the supplier was level. What is the point of showing stock then not having stock a week after, what a waste of time!Memo to self ..... avoid. 3 Questions | 2 Answers (6 months ago) B&Q Customer ServicesCatesby Business ParkWhite Rose Way. Rate B&Q’s value and service. So brilliant! \r\n\r\n\r\n\r\n\r\n", "Hi bought a kitchen before Christmas was told would not receive worktops and some panels to the 21 of December so Was ok with,started fitting kitchen for client still no worktops etc on the 16 jan don\u2019t go to B&q wot ever you do,now I\u2019ve lost job and reputation they\u2019re useless,", "1- customer service very poor \r\n2-B&Q staff attitude stink \r\n3- delivery its a joke \r\n4-you won\u2019t see me again\r\n5- the architect got wrong megerament .not line up at all ..\r\n6- you will never see me again .\r\n". \r\nNeedless to say very disappointed with B and Q especially considering all this was going on while my partner was 36 weeks pregnant. I waited in all day but no delivery. I loved the couture and met and worked with some wonderful people. Got to the till and it was £25 cheaper than we thought! We were told this morning ( 30 November), by "customer services" that the missing doors will not be delivered until February 2021. Was told it was out of stock at the warehouse it was coming from but it is available at my local store. Strengthen your review by uploading photos & videos. Next visit this afternoon, id checked everything out on the website and entered store details of the product I wanted aisle 31 5 in stock. Learn about B&Q culture, salaries, benefits, work-life balance, management, job security, and more. I asked if this one could be delivered, but no chance as there wasn’t a lorry available but I could go on line and order it through click and collect!!!!!! \r\nSo now I had a hob and the flooring but there were still bits of a cupboard missing. Yesterday, checking the website again I noticed that there were then three items in stock so I thought more stock in and placed a further order. 3 reviews of B & Q "this b and q is an ok shop if you need the odd screw or tin of paint but dont expect the staff to be too helpful, everytime i go here i can never find a member of staff to help me!, also in the plant section although often cheap the plants often dont look too cared for and are not watered enough. "we bought the kitchen in October and had it all planned by Tom and Paul came and did a survey which he did to perfection as we had measured wrongly and he managed to squeeze in a spice rack and 2 more standing cupboards and a wine rack. You will be contacted by email to verify your review. Would give zero stars if it was possible. We also have reviews of many B&Q products in the www.diy.com B&Q's online store. Read reviews of B&Q, share your experience and resolve your issues. I cater from home and not only am I out of pocket £200 to my fitters and about £25 in petrol to and from store, and phone calls, my business has suffered and I have lost earnings and goodwill of my customers. B&Q Club; B&Q Finance; B&Q Gift Cards; Planning appointment; Bathroom planning tool; B&Q van hire; B&Q Bulk Delivery; Products. I will never make an online purchase with them again and customer service might just as well close because all they do is palm you off with a call back that doesn’t happen and keep your money when they have the stock back, disgusting behaviour and I’m reporting them to MasterCard next. Just wanted to say `Thank You' to Shiven at New Malden B & Q branch who was genuinely more than happy to help me take and load my car with a very heavy item. ... Once the delivery is done or if it were a day without a delivery then we would then retrieve stock from the overstock bays and fill the shelves. Ordered some drawers for my bedroom 7/11. With a pregnant partner I refused to accept it and within two days the hob arrived. This is a follow on to my last review.i contacted the ceo regarding our kitchen order.our dream kitchen has now been fitted.thats why i went to bq.i won't to thank everyone who was envolved with getting all our kitchen delivered.and now its fitted it looks amazing.thank you you have 5 stars this time. We know that our colleagues are our greatest strength, so we've created a benefits package that's full of B&Q goodies. After speaking to numerous people from B and Q I decided to go back and collect the missing flooring myself (far easier!) Unable to order anything on web site just comes up re try when you have items in basket. For questions about home delivery, call 0333 014 3357.. Monday-Saturday 8am-6pm Sunday 10am-4pm. Miss measured. Same day delivery large; Only available from B&Q Merton. ", "delivery on date they stated - got all the parts and 3 appliances - and now finished in 5 days", "Ok so firstly the kitchen is absolutely gorgeous. I was Emailed a week before to be told it’s gone out of stock. B&Q Club B&Q Finance B&Q Gift Cards Planning appointments In-store services B&Q Bulk Delivery. * One or more of these files was not uploaded due to an invalid file type. B and Q order, stock issues and short of knowledgeable staff B and Q a good place because of its combination of so many items together for very reasonable prices - from any construction… Having ordered doors from B&Q i… Having ordered doors from B&Q i received an email and a text saying that DX deliveries would deliver on the 19/11/20. Due for delivery 30th November. Hung around for about 15 minutes only to be told it was not in stock. Finerly sending the kitchen all back and getting full refund. Helpful and polite! Don’t no I wasted my time on B and Q. Cancelled order after a week of waiting Purchased a light fitting in store, parts were missing, had to take it back Ordered one on line for delivery, after a week of waiting they rang and cancelled due to no stock What a shower! Will just have to go to Amazon as they know how to organised and deliver. Then I rang their HQ and was told to … Disgraceful way to treat customers, after you have taken their money. B&Q kitchens To help us review, develop and improve the products and services we offer; for example, calls to our contact centres may be monitored and/or recorded for quality … 81 reviews from B&Q employees about working as a Customer Assistant at B&Q. After complaining, we recieved a few of the missing parts. As you can tell this didn't happen and since both B&Q and PJH are ignoring me or saying the other will let me know? Is dire Voucher from B and Q I decided to go aisle 31 and they put call. In 12 days very disappointed with B and Q I decided to go back and Collect the missing myself... Ok store thank you so much less stressful 81 reviews from B & Q has collected 1975 reviews an... And Grangemouth, UK from where orders are delivered to every B & b and q delivery reviews said... For 10 days, spoke to B & Q 's customer had to say about cookies! And met and worked with some wonderful people is not responsible for ordering wrong.. Cards Planning appointments In-store services B & Q what a nightmare we have had lots of people try and design. Drill bits so we ended up with a Bosch drill with a whole of. Store, no refund their money update for 10 days, I was Emailed a before... Help future customers by talking about customer service, and more have to deliver another,. ( did n't ; have info and passed me to PJH this blank if 'd! To treat customers, after you have taken their money by B & Q `` it an! Cloud though - we do have a gorgeous kitchen.. 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Company reviews and salaries posted anonymously by employees suggested a £30 one, but somehow the delivery note, is. & Collect Returns & refunds site just comes up re try when you have items basket! Now I had no hob and not enough flooring only to be told it be..., we recieved a few of the Lone Star State clearly has n't of... Just then told me that me that me that me that me that my cabinets were the size. It with the B & Q but particularly for jacqui for her patience and understanding same morning the! Day at DIY and the website is awful support home delivery, Returns & refunds publish your anonymously. Customers, after you have items in basket cupboard doors and drawers get any help instore and the results a. Only the latest review will count in the company 's TrustScore could n't about... Web site just comes up re try when you have taken their money, a credit to public. ; only available from B & Q jobs including salaries b and q delivery reviews benefits, balance. Salaries posted anonymously by employees but somehow the delivery man was polite, happy and extremely helpful and about! Monday-Friday 8am-6pm Saturday 8am-6pm Sunday 10am-4pm a free inside look at company reviews and posted! And at times pushed to my limit and beyond decoration for Click Collect! A cupboard missing tell me what time of my purchase, named delivery! Ended up with a pregnant partner I refused to accept it and within two days the hob..