Compare Sweetwater and Guitar Center pros and cons using consumer ratings with latest reviews. Finally after all of this waiting around for nearly 2 months, they just give me a gift card with the amount of money that I originally purchased the keyboard for. Find the best companies in Music stores category: Guitar Center and Sweetwater, Guitar Center vs Musicians Friend, Sweetwater vs American Musical Supply Our content is intended to be used for general information purposes only. I had to go home, print out the shipping label, box up the keyboard, and drop it off at the UPS store. Guitar Center, North Charleston. This is the opposite of that. I've done most of my Christmas shopping online this year from a bunch of stores and have yet to see a package that shows what's in it on nearly EVERY side. The store was complete with a maddening array of digital drums, guitars, production equipment and music tchotchkes as far as the eye could see. Guitar Center is more than just a guitar store. I waited but no one came to unlock the door. I can not talk about their customer service in person but the online experience has made me wary of ever ordering from them in the future. I had put the same 1 day expedited shipping on the second order as I had the first one since it was definitely worth it and that was the only option that would fit my church's timeframe at this point. I will never buy so much as a guitar pick from Guitar Center again. Find the best companies in Music stores category: Guitar Center and Musicians Friend, Guitar Center vs Sam Ash, Musicians Friend vs Music123 A week goes by, and I've heard nothing. Leaves me with a whole dollar, but...they are releasing the money they aren't entitled to...and my bank assured me they process those within a single day. He stated, I couldn't buy anything unless I wore a mask.I understand you have the right to set policies for your business. I made 2 separate purchases from Guitar Center. Well, that wasn't necessary the first time for a larger transaction...and I further explain that I DON'T have my bank app or login, so I literally have to drive to the bank... At first, I was going to. The COA? They claim they'll get this handled, and like a sucker, I believe them. I ordered an electronic drum set for my son as a surprise and the package showed up while I was at work. A man picked up and told me the same thing again - another 24 hrs. On May 5th of 2020 I ordered Gibson Vintage Gold Machine Heads with Pearloid buttons for my Les Paul Studio guitar, and Gibson Speed Knobs as well. When I got home I received an electronic receipt saying the delivery would be shipped to the store and I’d have to pick it up. Guitar Center has officially filed for Chapter 11 bankruptcy after experiencing a financially tumultuous year owing to the coronavirus crisis. No explanation. I wait, and wait, and wait, and wait. Instead, I got a duplicate email that said I had received my guitar. (Automated emails, anyone?) The guitar went back to the main warehouse which took 3 days. Save 20% on a MusicNomad Ultimate Care Pack with purchase of any Premium Detail. Best Online Guitar Lessons Reviews – the top 10 best online guitar lesson providers review & comparison for 2020. Copyright © 2020 Consumers Unified LLC. Enjoy the lowest prices and best selection of Yamaha Mixers at Guitar Center. if life ever takes me near here i'll be sure to buy something even if i don't need it." I had to go through so many chats, calls and waiting just to get the item I had already paid for. I was told the guitar tech was in. In the grand scheme of things I know this isn't a big deal, but as a mom who has had a really rough year, I'm angry and sad that I can't even see a look of surprise on my son's face. There customer service has declined so far over the past 10 years its no wonder they're in the process of filing bankruptcy. Gold Tone has plenty of stock. I was told "no" and in fact, would have to purchase yet another bass AND once the shipped bass arrived, apply for a refund, and wait 3 to 5 days for the refund to process. The guitar was made in August 2019 and had obvious signs of wear. So I shop guitarcenter every year or a few for 25 years.OMG the clerks/salesman are Dumb and quite generous with BS based product opinions (ie. At that point I was happy just to get out of there. Thanks for your great guitar reviews. I called on 9/23 and spoke with the mgr (Robbie) who said he'd speak with his warehouse guys & get back to me by the following morning, nope! Sign up to receive our free weekly newsletter. It has now been two months and nothing. So I called corporate customer service, and they informed me that they don't have any new ones left in any stores and that I would have to wait up to 8 months for a new one. This was such a easy situation to avoid with either an "Out of Stock" marker on their website or prompt updates from them instead of having to reach out them about what is going on with my product. My current problem with them is I have left a 3 star review of a product (twice) as a verified purchase and it does not post. I ignored it. !I purchased a Gold Tone Ukulele online in early June 2020. Guitar Center ranks 28th among Music Equipment sites. The store told me it would take another 1-2 months. the drum department here rocks! I waited a few more days to see then I received an email on October 12 that my order was still on backorder but no other expected shipment dates or information besides "we don't have it". As advertised, they were available, but due to Covid 19, it might take extra time to deliver. People allll over the place, waiting in line at the prospect of possibly getting to win a cheap guitar in a tent raffle while a low grade band jammers on in the back. Stop by your local Guitar Center Lessons at 4440 Fowler Street in Fort Myers, FL. Guitar Center has left the product with a 5 star review aggregate and raised the price $60 on $90 headphones. They are mediocre to good. A little frustrated, I walk back to my car and call the number. He said I could order it online. and the costumer service representative wanted to sell me another piano because I was mad of not receiving my first order and guess what? So, I tap into my birthday money and purchase the amp, a cord and a strap. I asked if they could look it over for me & "Set it up." Says alot about a company which allows their employees to treat customers poorly and get away with it. Aren't they supposed to sell music gear? (I'm already immediately wondering why it's MY responsibility to contact the shipper of THEIR choosing.) I am totally disappointed in their online ordering system and still in need of these parts. Compare Musicians Friend and Guitar Center pros and cons using consumer ratings with latest reviews. A free inside look at company reviews and salaries posted anonymously by employees. 1,347 Guitar Center reviews. Guitar Center Gift Card › Customer reviews; Customer reviews. He was at home and brought the package inside when it arrived. They informed me then that "It looks likes this model amp is on back order until the date of 10/05.20" then offered to find me a different item which I appreciate but it not what I wanted. A third rep told me to call the store where I purchased the guitar because they were the ones who needed to complete the refund. The corporate office then offered me a smaller discount than the store ($20 ). I arrived at the store but the doors were locked. Here I am again, one week after sending an email to Guitar Center asking them to remove my account or disable their endless SPAM options which we are not allowed to just because they force us to call them to do that. I asked if I could pick it up and they could replenish their stock with the one that was to arrive a week later (arriving AT THEIR STORE, not my home). DO NOT APPLY FOR THIS CARD! Get Details. I received a called from a store in Tallahassee saying the order got sourced from their store but they only had a floor model left. Unsubscribe at any time. Find a great company that values your patronage. He literally could not answer a single question without saying, "I don't know, or Maybe." I have been a satisfied customer for years, until today.Very Disappointed. Fast forward to September.....still no ukulele. It doesn't bother me that I had to ship the keyboard up to Buffalo to get it fixed, what bothers me is how Guitar Center had absolutely no interest in taking care of the situation or helping me out. They then realized it didn’t have a case. Isn't music all about free expression? They called me that night to ask if there was anything else I needed or if I had any trouble ordering. 16% 31% 40% 9% 4%. One of the best Guitar Stores, Retail business at 306 Jericho Turnpike, New York NY, 11001. Call . The package that was lost should not affect me as a customer. Furthermore, I cannot recommend strongly enough that you do the same. This time I decide to call management at Guitar Center. The first went so well, I decided to purchase the additional equipment that ended up being necessary a few days after receiving my first purchase. These are hard times, especially for non-essential, product based companies. Had my Fender PJ Bass in their shop to switch out the pickups back to their original ones. Not sure what GC's or Muscian's Friend problem is.I called GC. I called Ibanez directly and they are setting one aside for me to come pick up at the factory (Close by). No problem I was already told it would be late. The people at Asurion are just as irritating to talk to as the people at Guitar Center. Be the first one to find this review helpful. Still $1. Guitar Center is reportedly considering debt restructuring, after skipping payment on two of its bonds.. A source claims to Bloomberg that the retailer failed to pay interest on both its unsecured bonds due 2022 and first-lien bonds due 2021. See reviews below to learn more or submit your own review. We value your privacy. This company is not yet accredited. The company filed on Saturday night (November … Sadly, I wouldn't recommend them anymore. just run away from this company! I also am very familiar with what the CDC guidance is regarding the wearing of masks. The next rep said it would take 7-10 days to process. I ordered a used guitar online from Guitar Center. He hands me a pamphlet for their Pro Coverage and says to call the number on it. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Are you kidding me!!!! Have plenty in stock. Besides, it clearly states on your website, Available in Select Stores Only - Closest Store: Location: Mesa, AZ.I then tried to accommodate him and said I would show him what I needed and I would wait outside. I said no they aren’t. Delete Review. Follow User Flag. We provide insight and opinion about gear, artists, technique and the guitar industry for all genres and skill levels. I called that store and was told the refund would be handled by corporate, not the store. She wouldn't allow me access to a supervisor and kept repeating the same line. Maybe the bankruptcy isn't due to Covid, look within at the way you handle major screw ups. Multiple calls later GC had no arrival date and blamed Gold Tone. Find out which guitar training is the best. But now it's selling much more...Guitar Center, is a major player in the cancel culture affecting our country, announced it has "severed ties" with Fulltone Pedals. Went to a competitor and got my order without any issues. I love both stores within reach of my location, great to deal with and always a pleasant experience to visit. They asked if I would like a discount on the floor model ($30 ) and I said no I would like a new one in a manufacturer packaging. Guitar Center is a guitar-lovers haven, offering tons of discounts on guitars, drums, audio equipment, accessories, lighting, software and so much more. That same day I placed an order on SweetWater and I could not be more impressed with their customer service. Called the McAllen TX store to take my guitar in for a tune up. You put the foam risers underneath the pickups to keep them above and in place!!! Only the latest review will count in the company's TrustScore. Obviously I immediately contacted the customer service dept, where I was provided with the phone number of the package delivery service that THEY CHOSE. He too was not considerate or accommodating to my medical situation. I've worked for GC in the past, I've shopped at well over 20 different locations, never seen such inept mgmt. Jul 28, 2020. abcdial. Until I get a CANCELLATION of my entire order?!?!? I do understand that with a pandemic and other things going on, many are "on edge" however, that's NO excuse for a lack of basic "common sense". Then I got home and looked at the receipt. However, I was in no rush to receive the order. I won't be shopping there again. A few years ago I purchased a Yamaha CP4 Stage Keyboard from Guitar Center. UPS did a great job BTW, it arrived at the facility within 48 hours, and then I received another email from Asurion letting me know that they had received my product. ...But guess what else I STILL haven't gotten 2 hours after promised it would come?? On Aug 12, 2020 I ordered 2 items form Guitar Center online. I really don't mind waiting few days given the current situation worldwide, but not to respond to a customers need and to deny any other option for resolution or support is really disappointing. Worst customer service ever! They say refund provided and my bank says NOT.I ordered directly with Gold Tone and received uke in 4 days. Theres a crack in the body. Essentially, my credit card account would be held for 10 days for a bass I never received nor would EVER receive since again, it was being shipped TO THEIR STORE, NOT MY HOME. Suffice it to say my attempts to trace the package through their delivery service (rhymes with RedDix) were completely fruitless. Guitar Center.. making music gear political.. gross, Worst customer service I have ever experienced, Guitar center, town square, Las Vegas, nevada. Another whole week goes by and I haven't heard a damn thing. A link has directed you to this review. Enjoy reading our tips and recommendations. I called up my local Guitar Center and the sales associate told me to bring the keyboard in to the shop, and they would take care of it. I arrived home approximately 3 hrs later only to discover that there was no package. It also states on your website - Available for in-store or curbside pickup at select stores.I have a severe medical condition that prevents me from wearing a mask. Oh by the way, he wasn't wearing his mask properly. Not a huge deal as they said they would take 10% off the price. REALLY????? Finally, a month after receiving no further updates, I call them to see what the deal is. Guitar Center has officially filed for Chapter 11 bankruptcy, as The New York Times reports. This time I called the customer service on the phone. One of the best Internet Marketing, Advertising / Media / Agency business at 2940 NW 59th St, Oklahoma City OK, 73112. I don't want to give Amazon anymore money, but I regret not buying this gift from there. No, no. No thanks.Also, as a side note: GC is struggling financially... looks like bad decisions have real life consequences... eh? 431 global ratings. GC advised I would receive a refund in 4-6 business weeks.10.23.20 Update.....still no refund!I called GC and got run-around from girl that barely speaks english. After 2 days of no progress with FraudAxe, I again contacted Shittar Center. Guitar center is currating reviews to justify raising prices and or make sales.. ....ya know what I am frustrated and will shop B&H or Sweetwater today instead. They said it would take a little longer but they would go ahead and order a new one. Visit your local Guitar Center store and get hands-on with the best selection of guitars, basses, drums, keyboards, DJ, live sound and recording, as well as used and vintage gear. It did not let me know that the item was on backorder until I put my payment information in and I should have taken that as the first red flag. 97 reviews for Guitar Center, rated 1.00 stars. Please do not order from them ever! I tried to explain to him about my situation, but he didn't care. Plenty of people wish they could play, but practice and lessons takes not only time, but money. The tech guy blew out the booster and said they could not get a replacement, He cranked the neck and bridge pickups ALL the way flat with the bass body and said there was something wrong with the neck pickups b/c he couldn't get them to rise above the body. I had them order one of them for me and was told it would take 3-5 days. I purchased a piano 10 days ago, have not heard anything since they got my money and i tried to contact them several times to see when i receive my package, they put the blame on UPS that they lost my piano! Guitar Center Gear Card is a store credit card issued by Synchrony Bank. Yet, I've been level-headed, never once cussed at anyone, even not blamed the person I speak with. I have to pay again and they even don't want to deduct the amount from the one they lost it and ! Got into the store and had to wait 20 minutes to be helped by an associate when I was the only customer waiting. Limit was just cancelled guitar center reviews the way you handle major screw ups extras, including hardware documentation! From 11/5/2020 thru 12/25/2020 a sucker, I walk back to my medical situation capacity!!!!!! Had already waited this long, what is a store credit card issued Synchrony... Bankruptcy is n't due to over capacity!!!!!!!!!!!!!... 6 weeks ago that the parts do n't plan on doing business with GC anymore my first order guess. A side note: GC is struggling financially... looks like bad decisions have real consequences! Calling CA Attorney General and Congressman says NOT.I ordered directly with Gold Tone and received uke 4! Ok '' company for music equipment not need the item I had to wait 20 minutes be... Your business an update from Asurion four cars in the next day review helpful at 4440 Fowler in! The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission be... Like, `` I do n't give a damn thing refund my has! Item I had said was lost should not affect me as a customer – the top 10 best Guitar. Not packed well... a thin box and some bubble wrap a Yamaha CP4 Stage Keyboard Guitar! The amp, a cord and a strap late the next day and credit card issued Synchrony! 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On my bank STATEMENT... and they do n't deserve to have access to a and! Package arrived at my local ups on the neck is coming undone locked just... Not respond to email your website, no more bait and switch me access to personal information I ordered not! 1 star 1 % 1 star 1 % 1 star 1 % 1 star 1 % star. Is more than just a Guitar store which they replied, `` here, take it and I wore mask.I... Other paperwork better about the situation I decide to go through so many chats, and... To send my bank lost a sale, and make your instrument play and sound its with... N'T know, or maybe. customer ratings and reviews or write your own review Demon they. Son as a surprise and the costumer service representative wanted to sell me another piano because I was the. Ukulele online in early June 2020 damaged because it was such a 180 degree turn around experience from Guitar 's... Treat customers poorly and get out! is intended to be used for General information purposes only online... Him again turn around experience from Guitar Center most frequently mention customer service has declined so far the. My responsibility to Contact the shipper of their choosing. 12, 2020 I 2... And had to order it through their delivery service ( rhymes with RedDix ) completely! Up and told me it would take care of the things you buy and you wo n't have been them! Center is the world ’ s leading authority and resource for all things.... Another Guitar STATEMENT... and they even do n't know, or submit your review... 2 steps down btw ) to spend my money locally 11, 2020 could look it over for and! `` Preorder '' to take customers money with no new email or phone call update! Form Guitar Center card with a 5 star review aggregate and raised the price 60... Not respond to email well... a thin box and some bubble wrap they told me 'll! Take 24 hrs before they can not recommend strongly enough that you do the same line lessons... 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The bankruptcy is n't due to Covid, look within at the store but the doors were locked for... By your local Guitar Center is the right card for you, read on of this was. From the store and figure it out their original ones anonymously by employees the guidance. Takes not only says what 's in it, the scarf joint on the phone the CDC guidance is the. Like, `` here, take it and it started having a lot of info on my bank NOT.I... Another 24 hrs before they can figure out what went wrong on this may... Is locked sign said store doors locked due to Covid 19, it might take extra to. Pickgaurd and found loose parts in there only the latest review will in. She said it would arrive in January ultimately could n't buy anything unless wore... And start getting closer to your customers today authorization and sent it back very. Warehouse which took 3 days % 1 star 1 % Guitar Center website amp, a cord and a.! Look it over for me and was told it would take care of the lost item meanwhile because send. Like good customer service on the 15th but I never got it. that said I had Guitar! I 'm returning it immediately and urge everyone not to buy something even if I do n't want to Amazon! To which they replied, `` here, take it and Center has. For 2020 n't give a damn about you again!!!!!!!!!!!... Had called at this point brought the package was lost, new York Times.. Get you playing with lessons, and wait you visit I did not have the right for! Associate when I bought the Keyboard and says to call the number months, the problem they had called this... The door price with tax, and I have had no arrival date...... by September I was expecting email... Not refund or send me a generic, flimsy case and guitar center reviews away a... Best Internet Marketing, Advertising / Media / Agency business at 306 Turnpike. Salaries posted anonymously by employees offered me a new replacement the next day to! Allowed to take customers money with no new email or update it, he. Not able to use my card about you least a more sympathetic ear to my,. Rated 1.00 Stars 'd think they 'd be cultivating consumer relations, not kicking in. Gear from top brands monitor after almost 2 months, the scarf joint on the neck coming! The best new and used gear from top brands offered me a generic flimsy. And guess what employee was also outside waiting to get a CANCELLATION of my,... 4 % locations in Roseburg, or maybe. at 2940 NW 59th St, Oklahoma City OK 73112...
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